Subject: FW: Stats for monthly report
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 8 Dec 2020 10:06:15 +0000

Hello Ashish,

It looks like the numbers didn't match with Sara's report. Are you excluding merged tickets, test, short call and spam?

From: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Sent: 8. december 2020 10:36
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Stats for monthly report

Enterprise
New tickets received overall
1899
Closed tickets
1849
Top 5 products in customer queries
SDW 5000, ADAPT MB (MB 660, MB Pro), Presence, D10, EPOS Manager

Gaming:
New tickets received overall
1702
Closed tickets
1780
Top 5 products in customer queries
GSP 670,GSP 600, GSP 370,Game One, Game Zero

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960

From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 8, 2020 9:16 AM
To: Sara Aknooni (SRAK) <[email-masked]<mailto:[email-masked]>>
Subject: FW: Stats for monthly report

Hi Sara,

Could you please check, if Ashish' numbers match with yours for November stats.

Gaming:
New tickets received overall
2369
Closed tickets
2476
Top 5 products in customer queries
GSP 370,GSP 670,GSP 600,Game Zero, Game One

Enterprise:
New tickets received overall
2654
Closed tickets
2614
Top 5 products in customer queries
SDW 5016,ADAPT 660,SDW 5066,MB Pro 2,MB Pro 1

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 4. december 2020 10:57
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Stats for monthly report

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

Here is the attahed requested report. Please let me know if there any feedback.

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 2, 2020 2:33:46 PM
Subject: Stats for monthly report

Hello Ashish,

Could you please send me these statistics for the month of November (filter stats for 1st-30th November). Could you please send them to me by 4th December.

Gaming:
New tickets received overall
Closed tickets
Top 5 products in customer queries
Zendesk Talk calls total
Zendesk Talk calls by country
Zendesk Talk calls abandoned %
New Knowledge Base articles published

Enterprise:
New tickets received overall
Closed tickets
Top 5 products in customer queries
Zendesk Talk calls total
Zendesk Talk calls by country
Zendesk Talk calls abandoned %
New Knowledge Base articles published

Best regards,
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261
Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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