Subject: Tech Support Candidate - Avinash Singh
From: Avinash Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:53:21 -0500

| | Tech Support Test

Name | Avinash Singh
E-mail | [email-masked]
Phone Number | (91) 9582438219
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Customer care executive | 9 feb 2018 | 16500
Previous Employer 2 | Soorat Syeria | Process Associate | 24 nov 2020 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are some troubleshoot step to open a ndtv website
1. I will check the web address is correct or not.
2. If  I unable to open the website I deleted temporary files stored in the browser. Then again I entering the url if is open that means all the issue is sort in case url is not opening.
3. I will proxy setting in the internet explorer if proxy is incorrect I write down the correct proxy and reload the web page again if reloaded webpage opening successfully all issue will be sorted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn Bluetooth on or off
2. Pair a Bluetooth device
3. In the list of paired devices, tap a paired but unconnected device.
4. When your phone and the Bluetooth device are connected, the device shows as "Connected.
5. Touch and hold Bluetooth

What according to you makes you a good candidate for customer service or technical support job?

According to me a good candidate for customer service or technical support job because I am
from IT  background I know each and every thing about the system to resolve customer issue very effectively. Also I educate customer in a very professional manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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