Subject: Tech Support Candidate - Rashmi Jaiswal
From: Rashmi Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:47:43 -0500

| | Tech Support Test

Name | Rashmi Jaiswal
E-mail | [email-masked]
Phone Number | (85) 95481003
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66, mamura,noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Samsung mobile phones

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Tech Support | 11th sep2020 | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the www.ndtv.com website is not open on a browser so first of all i will try to open it any other browser, if the issue will not resolved .I will restart my device,Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue .if i am facing the same issue ,i will make sure the internet connectivity works or not at that time.Check if the website is down for everybody or just me.I will also check the same website in the other device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For Connecting Bluetooth speaker to your mobile phone .
First Step is Go to Settings.
After that tap the bluetooth option
Then Turn on bluetooth.
A List of available devices will appear.
If your Speaker is not listed Press the button on your speaker,it&#039;s often a button  its a bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

Optimistic attitude
Flexibility
Socially adaptable in nature
Works in Under pressure
Time management
Experience in Technical field
These are the basic requirement of a good customer service or a technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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