Subject: Tech Support Candidate - Debarati Das
From: Debarati Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:23:54 -0500

| | Tech Support Test

Name | Debarati Das
E-mail | [email-masked]
Phone Number | (+91) 7428490420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Securitas India Private Limited | System Engineer | Working | 32700
Previous Employer 1 | Electronics corporation of India Limited | Consultant engineer | July, 2019 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will write ndtv.com in search bar.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Power of speaker.
Turn on the bluetooth option in my mobile phone.
Will pair with speaker.
connection done

What according to you makes you a good candidate for customer service or technical support job? | His/her confident and abilities to explain properly to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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