Subject: Tech Support Candidate - Manish Sharma
From: Manish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:14:49 -0500

| | Tech Support Test

Name | Manish Sharma
E-mail | [email-masked]
Phone Number | (+91) 9716107199
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BADARPUR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TVS CHAIN SUPPLY SOLUTION | MIS EXECUTIVE | 2/6/2020 | 20000
Previous Employer 2 | LOW HEAT METAL BONDS | SYSTEM EXECUTIVE | 31/10/2019 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST OF ALL I WILL CHECK INTERNET CONNECTIVITY , FIREWALL STATUS, BROWSER SETTING, LOCAL ARE NETWORK PROPERTIES ETC.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 TURN BLUETOOTH ON
2 IN THE LIST OF PAIRED DEVICES,TAP A PAIRED BUT UNCONNECTED DEVICE
3  WHEN PHONE AND BLUETOOTH DEVICE ARE CONNECTED, THE DEVICE SHOWS AS CONNECTED.

What according to you makes you a good candidate for customer service or technical support job?

1 MY TECHNICAL SKILLS AND WORK ETHICS
2 PLEASANT PERSONALITY AND GOOD BEHAVIOUR

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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