Subject: Tech Support Candidate - Jawad Akram
From: Jawad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 04:03:23 -0500

| | Tech Support Test

Name | Jawad Akram
E-mail | [email-masked]
Phone Number | (+91) 9810542442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Excel, power-point, word, samsung GCIC software,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung India Electronics | Technical support engineer/Email support | August'2020 | 19500+shift allowance+PLI
Previous Employer 1 | Homeshop18 | Telesales/Associate | February'2015 | 13500+incentive
Previous Employer 2 | Blue wellness | Senior Sales Executive | September'2014 | 10000+incentive

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We regret the inconvenience caused to you.
We would suggest you to perform the few troubleshooting steps as mentioned below to over the issue:
1. Kindly check the internet connection and refresh the page.
2. Check any other website e.g. www.Google.com.
3. Check after clear credential of the browser.
4. Kindly check the website in other browser (If you have any).
5. Check the LAN wire connected correctly.
If the issue remain same, kindly contact the internet service provider for further assistance.
If any issue persists you may also contact us via same channel.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON the bluetooth in the speaker.
2. Then open the bluetooth feature setting in your mobile phone
3. Search the nearby devices in mobile phone
4. When you will see the name of the bluetooth speaker in the nearby device list in mobile phone
5. Click the bluetooth speaker name to connect.

What according to you makes you a good candidate for customer service or technical support job? | According to me the good candidate is who will try hard to convince or satisfy his or her customer with the soft spoken, polite and requesting tone whether it is a service advice or a technical enquiry/advice or an escalated case.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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