Subject: Tech Support Candidate - pintoo singh
From: pintoo singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:54:49 -0500

| | Tech Support Test

Name | pintoo singh
E-mail | [email-masked]
Phone Number | (121004) 8076327242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | intarvo Technologies | customer Support | 10 Feb. 2016 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First  i will ask to check website link
If issue still same then ask to Check Network Connectivity like WIFI
if Link & Internet is ok then suggest to check with website link on another system may some issue with explorer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly power on of speaker
Then on Bluetooth of you mobile.
Search devices 7 connect with your speaker
Then click that device and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

Good Listener & speaker.
Ability to understand technical issue of customer.
proper solution & Support.
Make happy to customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |