Subject: Tech Support Candidate - Gurulal Singh
From: Gurulal Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:54:14 -0500

| | Tech Support Test

Name | Gurulal Singh
E-mail | [email-masked]
Phone Number | (+91) 9873391107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI payroll | IT security | Till working | 26000
Previous Employer 1 | Times of india | Server engineer | 2018 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends on error like network error, site not reachable.

Basic t-shoot clear cache cookies and then check after restart.

Site is working on open internet or not.

Check user proxy settings and proxy check via ping amd telnet is happening or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, will switch on the bluetooth device/ speaker.
Secondly, turn on mobile bluetooth and search the current pair.

What according to you makes you a good candidate for customer service or technical support job? | Yes, provide solution as per SLA, talk politely with customer and t-shoot issue with technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

| |