Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:54:09 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 8340413130
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nager , delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GreenPole power solution pvt ltd | Field support engineer | 8-Jan | 35800
Previous Employer 1 | Invendis technology india pvt ltd | Project Engineer | 31-Dec-2019 | 28600
Previous Employer 2 | Assure infra eng | Project Engineer | 3-Nov-2017 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my computer internet connectivity if connectivity is ok then I will check the website URL that I am browsing for. If the URL is also correct then I will check for my computer browser settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth on both sides (Speaker and mobile phone). select the available Bluetooth device as per your speaker name and pair the same.
What according to you makes you a good candidate for customer service or technical support job? | Communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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