Subject: Tech Support Candidate - Kshitij Kumar
From: Kshitij Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:52:42 -0500

| | Tech Support Test

Name | Kshitij Kumar
E-mail | [email-masked]
Phone Number | (01234) 7004497316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | GAYA BIHAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Remotely Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MAHARASHTRA KNOWLEDGE CORPORATION LIMITED | CLUSTER MANAGER | 31/JULY/2020 | 8000 as a internship
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.

2 Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in google.com , then push Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

How to Fix My Internet Connection
Learn how to troubleshoot Internet connectivity issues for any device(s) you have that are struggling to access the Internet.

3 Check if the Website is Down for Everybody or Just Me

It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!

Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

Down for Everyone or Just Me

On the site, type in the website address you're having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Tip: To save battery, turn off Bluetooth when not in use. Bluetooth is off in Airplane mode.

Step 1: Pair a Bluetooth accessory
Important: Your devices stay paired until you unpair them.

Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

1st Experience
2nd Knowledge of Tech Support
3rd Good Communication  Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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