Subject: Tech Support Candidate - Vishal Zala
From: Vishal Zala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:49:59 -0500

| | Tech Support Test

Name | Vishal Zala
E-mail | [email-masked]
Phone Number | (+91) 7226070332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamnagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Plus business machines ltd | Audio visual engineer | Today | 18000
Previous Employer 1 | Microlink solutions pvt ltd | IT infrastructure & AV support | 6-Feb-2019 | 13000
Previous Employer 2 | Precision technology | Project supervisor | 15-March-2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check internet connection, if any problem come in that then solve it down, next step check the website name. If that will be correct then website will open.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on the Bluetooth in both devices speaker as well as mobile phone, after that pairing a Bluetooth, then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | From my opinion I will try my best for giving technical support as by my knowledge and ability.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |