Subject: Tech Support Candidate - Vikasdeep Srivastava
From: Vikasdeep Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:49:22 -0500

| | Tech Support Test

Name | Vikasdeep Srivastava
E-mail | [email-masked]
Phone Number | (0) 8447777365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nocle Systems & Controls Pvt Ltd | Sr Project Engineer | | 39000
Previous Employer 1 | Synergy Systems & Solutions | Project Engineer | 31 March 2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will make sure whether the internet connection is working or not.
2. We need to check whether the website is down for everyone or just for this system only.
3. Next we will restart the system as this clears caches and enable the device to reload the webpage you may be having issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power up the speaker and put it in discoverable mode to get pair with mobile phone.
2. Turn on the Bluetooth of Mobile, and search for available devices.
3. Tap on the speaker's name or it's device ID to pair with it.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, Passion for helping people, Energetic personality, Customer-focused, Stress tolerance and resilience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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