Subject: Tech Support Candidate - Lakshay Chaudhary
From: Lakshay Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:43:42 -0500

| | Tech Support Test

Name | Lakshay Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9717172949
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon, Sector 55
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Opera PMS, MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | The Experiential Hub | Assistant Manager - Client Servicing | 31st May | 38,200
Previous Employer 2 | Courtyard by Marriott, Gurugram Downtown | Duty Manager / Assistant Front Desk Manager | 1st October | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I would open another tab to check if the problem persists for other websites or just this one.
Secondly, I would clear the browsing data (cookie, cache etc.), and check if it helps.
I would also try to remove my ad blocker, if it helps.
I would then try a different browsing tool, to see if it helps.
Would restart the internet connection as well, just in case.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on the Bluetooth on both the phone and the speaker.
2) Go to phone Bluetooth settings, Tap pair new device, or check under pair available devices if the device is already paired before. If not paired before, you can select the name of the speaker under the list of devices showing open to pair.
3) Make sure the speaker has Bluetooth pairing on.
4.) Lastly, follow any on screen instructions, mostly it is not required.

What according to you makes you a good candidate for customer service or technical support job?

1) Soft skills. Being from Hospitality and Client Servicing, I have appropriate skills to manage domestic and International clients.
2) I strongly believe a good follow-up routine solves most of the queries and keeps the customer satisfied.
3) Have appropriate experience handling International customer as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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