Subject: Tech Support Candidate - Raman Sharma
From: Raman Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:27:34 -0500

| | Tech Support Test

Name | Raman Sharma
E-mail | [email-masked]
Phone Number | (91) 8527660023
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SA TECHNOLOGIES | ASSET ANALYST | 30TH NOV 2017 | 24000
Previous Employer 2 | PC SOLUTIONS | TEAM LEAD | 12TH FEB 2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

A) Try loading the site in other browser and check the configuration settings also.
B) Restart or Reboot the system..

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings option, click on the bluetooth option.Turn on the bluetooth and select the speaker option or device will appear.

What according to you makes you a good candidate for customer service or technical support job?

A) Patience & Hardworking.
B) Ability to communicate clearly
C) Positive Attitude and Language
D) Knowledge of product or service.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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