Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:26:25 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (+91) 7042430943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Product Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Enthralltech Private Limited | Implementation Engineer | | 22867
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. 1st step is to recognise the error and its reason.
2. 2nd step is to check the Internet connectivity.
3. 3rd step is to check whether the issue is from the website server or not.
4. 4th step is to clear the cache and then try again to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. 1st step is to enable the Bluetooth of both speaker and mobile phone.
2. 2nd step is go to the Bluetooth tab inside the settings option of mobile phone and search the Bluetooth name of the speaker.
3. 3rd step is to check check the name of Bluetooth speaker, if it is not visible make sure that is it connected with other device or not, if yes then first disconnect from the already connected and then try to reconnect with the mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I have customer experience.
2. I have Technical background.
3. I can handle the customer in critical situation or the things are going to be escalated.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |