Subject: Tech Support Candidate - ABHISHEK SINGH
From: ABHISHEK SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:23:39 -0500

| | Tech Support Test

Name | ABHISHEK SINGH
E-mail | [email-masked]
Phone Number | (110078) 9599842921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jio | Troubleshootingenginner,backhaul | 20 |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I WILL CHECK INTERNET IS WORKING OR NOT
AND THEN CHECK MY LANGUAGE,is right

Please list the steps to connect a Bluetooth speaker to your mobile phone. | ON THE BLUETOOTH FROM BOTH END

What according to you makes you a good candidate for customer service or technical support job?

ALWAYS SUPPORT THE FIELD TEAM IN ANY CASE,
STEP BY STEP TROUBLESHOOTING
SOLVE THE ISSUE ON CURRENT TIME,BE POLITE WITH TEAM,

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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