Subject: Tech Support Candidate - Praveen Kumar Singh
From: Praveen Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:22:11 -0500

| | Tech Support Test

Name | Praveen Kumar Singh
E-mail | [email-masked]
Phone Number | (+91) 9554022284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Cannought Place
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Acumen Wealthcare Solutions | R.M | 2018 | 17000
Previous Employer 2 | Hdfc Bank | Jr. Officer | 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following steps should be taken:
1 .Restarting device.
2. Checking internet connection.
3.  Check if website is down.
4. Check for malware

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings of phone.
2. Tap the bluetooth option
3. Turn on bluetooth
4. A list of available device will appear
5. If your speaker is not listed, press the button on your speaker to make it discoverable ( having bluetooth sign button)
6. On your phone select your speaker with speaker brand name or number mentioned.

What according to you makes you a good candidate for customer service or technical support job? | Understanding needs of customers, resolving queries, giving business to your comapny.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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