Subject: Tech Support Candidate - DEEPAK TYAGI
From: DEEPAK TYAGI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:19:13 -0500

| | Tech Support Test

Name | DEEPAK TYAGI
E-mail | [email-masked]
Phone Number | (91) 9729593455
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Knack glibal | Process associate | 31 dec 2020 | 16,300
Previous Employer 1 | Tech mahindra | Associate | 7 july 2019 | 10,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i will check my internet connection whether working or not. Secondly, i will check if all the wires are properly connected or not if using a modem. Thirdly, i will be troubleshooting my system to check the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Primarily we have to open phone menu bar than select SETTING option and open bluetooth after turning it on we have to ensure that the device which needs to be coonection also have bluetooth switched on. Secondly, we have to select device name on phone and simply connect using PIN.
What according to you makes you a good candidate for customer service or technical support job? | Soft communication skills and good presence of mind along with positive attitude and thinking are very much needed in adition to all this everything alse can be easily learned in training.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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