Subject: Tech Support Candidate - Juber Ahamad
From: Juber Ahamad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:17:24 -0500

| | Tech Support Test

Name | Juber Ahamad
E-mail | [email-masked]
Phone Number | (+91) 8937939087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | | | |
Previous Employer 2 | Extramarks Education | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It will be depend on error.
As per error, I'll follow the steps to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1 Put speaker on Bluetooth Mode.
Step2 Enable Mobile phone bluetooth.
Step3 Scan Bluetooth active devices on phone.
Step4 Find the speaker name in active devices list.
Step5 Conect with speaker.
Step6 Fill the credentials (Password)

What according to you makes you a good candidate for customer service or technical support job?

I have 2 and half years of experience in Tech Support
And have hands on experience in tech support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |