Subject: Fwd: Sophos Firewall is not working S/N-C1B1019XKVBWW00 [ ref:_00D301GN6a._5003Z1AGhf5:ref ]
From: Ashish Dabral <[email-masked]>
To: Vijendra Jaiswal <[email-masked]>
Date: Tue, 8 Dec 2020 01:16:15 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "vijender" <[email-masked]> 
Sent: Tuesday, December 8, 2020 1:45:52 PM 
Subject: Fwd: Sophos Firewall is not working S/N-C1B1019XKVBWW00 [ ref:_00D301GN6a._5003Z1AGhf5:ref ] 

Regards, 
Ashish Dabral 

From: "support" <[email-masked]> 
To: "vijendra jaiswal" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Tuesday, December 8, 2020 1:14:46 PM 
Subject: RE: Sophos Firewall is not working S/N-C1B1019XKVBWW00 [ ref:_00D301GN6a._5003Z1AGhf5:ref ] 

Hello Ashish, 

This is regarding service request number 03416725, 

Thank you for your time over call today. 

Please share output of following command from putty - 

1> Enable SSH on WAN zone (temporarily) or Take serial cable console of XG is no port is working. (https://support.sophos.com/support/s/article/KB-000035769?language=en_US ) 

2> Take putty session. 
3> Refer to following KBA for Port test --- https://support.sophos.com/support/s/article/KB-000036345?language=en_US 

Please contact us for any further assistance. 

With Regards, 
Simran Aishwarya 
Technical Support Engineer 

--------------- Original Message --------------- 
From: Sophos Support [[email-masked]] 
Sent: 12/8/2020 1:00 PM 
To: [email-masked] 
Subject: RE: Sophos Firewall is not working S/N-C1B1019XKVBWW00 [ ref:_00D301GN6a._5003Z1AGhf5:ref ] 

Hello Virendra, 

This is regarding the service request number 03416725 which you have opened with us. 

> Could you please let us know are you able to access the firewall via GUI/SSH? 
> Is internet working through the firewall? 
> Are you able to boot the firewall properly or not? 
> Are you able to ping the firewall? 
> What is the LED status of the firewall? 

In case you need immediate assistance, please call our Support Lines: 

IN Support Lines: Toll Free: 000 800 100 8381 International: (+65) 6776 7467 
UK Support Lines: 0844 767 4670 (0844 SOPHOS-0) International: +44 (0)1235 465818 
US Support Lines: Toll Free: 1-888-SOPHOS-9 (1-888-767-4679) International: 1-781-494-5800 
AU Support Lines: Australia: 1300 041 895 New Zealand: 0800 884 012 International: +61 2 9409 9111 

With Regards, 
Simran Aishwarya 
Technical Support Engineer 

Regards, 

Shripriya Menon 
Sophos Technical Support 
https://www.sophos.com/en-us/support/contact-support.aspx 

NEW SUPPORT PORTAL COMING SOON 
See https://community.sophos.com/support-portal/ for details 

Get Product Notifications via SMS - Sophos Mobile Notification Service: https://sms.sophos.com 
Support Knowledge Base: https://community.sophos.com/kb 
Follow us on Twitter @SophosSupport 
Sophos Community (discussion forums): https://community.sophos.com 

SOPHOS - CyberSecurity made simple 

--------------- Original Message --------------- 
From: Sophos Support [[email-masked]] 
Sent: 12/7/2020 11:02 PM 
To: [email-masked] 
Subject: Sophos Firewall is not working S/N-C1B1019XKVBWW00 [ ref:_00D301GN6a._5003Z1AGhf5:ref ] 

Hello Virendra, 

This is regarding the service request number 03416725 which you have opened with us. 

> Could you please let us know are you able to access the firewall via GUI/SSH? 
> Is internet working through the firewall? 
> Are you able to boot the firewall properly or not? 
> Are you able to ping the firewall? 
> What is the LED status of the firewall? 

In case you need immediate assistance, please call our Support Lines: 

IN Support Lines: Toll Free: 000 800 100 8381 International: (+65) 6776 7467 
UK Support Lines: 0844 767 4670 (0844 SOPHOS-0) International: +44 (0)1235 465818 
US Support Lines: Toll Free: 1-888-SOPHOS-9 (1-888-767-4679) International: 1-781-494-5800 
AU Support Lines: Australia: 1300 041 895 New Zealand: 0800 884 012 International: +61 2 9409 9111 

With Regards, 
Simran Aishwarya 
Technical Support Engineer 

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