Subject: Tech Support Candidate - Nishi Khera
From: Nishi Khera <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:14:28 -0500

| | Tech Support Test

Name | Nishi Khera
E-mail | [email-masked]
Phone Number | (91) 9416314723
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Yamunanagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Basware India Pvt. Ltd. | Technical Consultant | N/A | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if I am connected to a proper Network.
2. Check if I am connected to VPN or not and if ndtv's website is blocked because of the VPN.
3.Then checking if I am able to open any other website on the same browser to ensure if the problem is with NDTV website or all websites in general
4. If an error is with another website as well, then try changing the web browser
5. I will try clearing the cache and history of the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth Speaker.
2. Then switch on the Bluetooth of the phone.
3. Pair the phone with the Bluetooth speaker by clicking on the name of the Bluetooth speaker in the phone.
4. Bluetooth speaker will then be connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have experience of 2.7 years in customer service.
I have first worked in L1 support and then with my hard work and working skills got promoted to L2 support
I work on a ticketing tool to resolve customer's query
Also, I have good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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