Subject: Tech Support Candidate - Ajay Singh Bishnoi
From: Ajay Singh Bishnoi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:10:55 -0500

| | Tech Support Test

Name | Ajay Singh Bishnoi
E-mail | [email-masked]
Phone Number | (+91) 9306249236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tvslsl | Assistant officer | 3rd Jan 2021 | 17500
Previous Employer 1 | Infiniminds Pvt. Ltd. | Operations executive | 29th Jan 2020 | 16800
Previous Employer 2 | Harmilap logistics service | Warehouse incharge | 30th Oct 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will read the error & I will act for troubleshoot the issue.
I will have checked parallelly the internet connectivity & services of internet service provider.
I will check for enabling switch for default services of the software/ applications.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to switch on bluetooth application in our mobile phone & search for speaker name as xyz, post connectivity of the speaker with the name xyz we can use the speaker through our phone.

What according to you makes you a good candidate for customer service or technical support job?

Confidence & equipped with basic knowledge of electronics & communication engineering that makes me a good candidate for customer service or technical support job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |