Subject: Tech Support Candidate - PREM KUMAR
From: PREM KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:07:03 -0500

| | Tech Support Test

Name | PREM KUMAR
E-mail | [email-masked]
Phone Number | (091) 9991618980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | NO EXPERIENCE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MRF LTD | OPERATIONAL ASSISTANT | CURRENTLY WORKING | 26500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. CHECK THE INTERNET CONNECTION
2. THEN CHECK THE COMPUTER DATE AND TIME, IS IT CORRECT OR NOT
3. CHECKING THE FIREWALL SETTING
4. CHECKING THE ANTIVIRUS SETTING

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. ON THE BLUETOOTH SPEAKER
2. THEN GO TO SETTING- BLUETOOTH ON- THE SEARCH FOR DEVICE-SELECT THE DEVICE WHICH WE WANT TO PAIR- THEN CLICK ON PAIR DEVICE

What according to you makes you a good candidate for customer service or technical support job?

I AM CONFIDANT TO SOLVE THE CUSTOMER PROBLEM OVER THE PHONE OR MAIL
I HAVE ABILITY TO HANDLE A CUSTOMER IN GOOD MANNER

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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