Subject: Tech Support Candidate - Mayank Khanduri
From: Mayank Khanduri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:05:50 -0500

| | Tech Support Test

Name | Mayank Khanduri
E-mail | [email-masked]
Phone Number | (91) 7017668078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Customer service executive | 23 Jan 2020 | 25600
Previous Employer 1 | Concentrix | Practitioner | November 2016 | 17000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check if internet is working.
Then we will check the ethernet wire connectivity.
If everything is fine and we are able to open another website then we will delete the cache file of that browser. In the meantime, we can try with another browser.
If still not working then we will delete temp file by using %temp% command on run.
And we will restart the computer. It will surely work.
We can also use "https" in website url.
https://www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Switch on the  bluetooth of mobile phone.
Click on bluetooth of mobile phone and pair the device by clicking on search device.
Pair the device.
It will be connected

What according to you makes you a good candidate for customer service or technical support job?

Patience is the key criteria and be a good listener.
Always listen to customer issue well and always think that customer can be newbie and you have to behave well. Use of easy language so that customer can understand.
Always take the ownership of the issue and revert back on time.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |