Subject: Tech Support Candidate - Jasprit Kaur Jassal
From: Jasprit Kaur Jassal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:05:17 -0500

| | Tech Support Test

Name | Jasprit Kaur Jassal
E-mail | [email-masked]
Phone Number | (201301) 8238125942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 16b greater Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | National board of examination | Computer operator | Still working | 25k
Previous Employer 1 | Winny immigration and education services | Tele counselor | 31/07/2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check internet connection
2. Than check proxy settings.
3. Than check pop-up settings
4. Clear the history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2 .Turn On the Bluetooth mode of the speaker by pressing the Bluetooth button.
3. Turn on your mobile .
4. Go to settings .
5. Enable Bluetooth on your mobile
5. Search for Bluetooth of speaker device and select the same.
6. Now Bluetooth speaker is connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good understanding in troubleshooting of the systems related issues.
2. Good learner.
3. Have positive attitude towards work.
4. Always initiate healthy communication .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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