Subject: Tech Support Candidate - Ankur Goel
From: Ankur Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 03:00:14 -0500

| | Tech Support Test

Name | Ankur Goel
E-mail | [email-masked]
Phone Number | (+91) 9899417175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pandav Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RailYatri.in | Customer Happiness Asociate | 30th July 2020 | 28750
Previous Employer 1 | Convergys | Technical Support Associate | 3rd July 2017 |
Previous Employer 2 | Snapdeal.com | Customer Experience Executive | 27th April 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, we need to check whether the computer is connected to the Internet connection or not.
Second, we would try to open any other website to check internet stability and connection. If they are working then we need to clear all cache and cookies from the computer because sometimes, the computer temporary memory gets full and doesn't allow some websites to open.
This would resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth connection in the mobile phone and speaker both.
In mobile phone select the correct Bluetooth device name and click on connect or pair.

What according to you makes you a good candidate for customer service or technical support job? | I am BCA graduate and had also done the CCNA course as well. I do have good knowledge of the technical terms of networking and hardwares. I also have prior experience in technical support and customer service for both International (US Only) and Domestic customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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