Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:58:24 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8285511050
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maxworth electronics system pvt ltd | Application support engineer | NA | 22000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check whether i have typed a right URL or not. If that is correct i will make sure my internet is working. Last if these both things didn’t work i will clear my history,cache and will restart my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Things to do in phone
Phone Settings>> Bluetooth >> Turn on Bluetooth >> select the device which i want to pair

Things to do in speaker
Make sure speaker is ON mode and in the range with the mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I always try to solve the customer query rather than to pass on other team. And i also make sure that the same issue should not be repeated again. Always guide customer incase of doubt .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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