Subject: Tech Support Candidate - Shubham Kharat
From: Shubham Kharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:57:38 -0500

| | Tech Support Test

Name | Shubham Kharat
E-mail | [email-masked]
Phone Number | (+91) 9765093779
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Aurangabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orell Technosystems India Pvt Ltd | Technical Support Executive | 4th August 2020 | 16500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connectivity is proper or not. Then I will clear the history and catche memory of browser. And finally restart the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the bluetooth speaker then turn on the bluetooth of mobile phone. After that starts searching for the device name on mobile phone and finally paired with the searched device. So by this way I will connect the bluetooth speaker with mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | I am having excellent communication skills, problem solving ability. Also I am a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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