Subject: Tech Support Candidate - Sunny Choudhary
From: Sunny Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:56:02 -0500

| | Tech Support Test

Name | Sunny Choudhary
E-mail | [email-masked]
Phone Number | (91) 6375701524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Tse | | 28000
Previous Employer 1 | Dsg retail | Advisor sales | Dec 2018 | 120000
Previous Employer 2 | Starbucks | Supervisor | Dec 2018 | 100000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Will ask customer to clear cache, cookies and browsing history if not then reset browser, still issue them try in different browser and still issue is there then may be website is down
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings.... Bluetooth.... Pair up... Hold button speaker.. Pair finished and start using
What according to you makes you a good candidate for customer service or technical support job? | One who understands and listen carefully without jumping on a conclusion straight away.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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