Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:44:26 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8709163626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Greentech ITS | Engineer installation and customer support | currently working | 18025
Previous Employer 1 | Caresoft INC | US IT Recruiter | 3-10-2019 | 15000
Previous Employer 2 | Rajdeep Infor techno Pvt. Ltd. | Engineer support | 21-5-2017 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll see what kind of error it is. if it is an error which is due to internet connectivity I'll check whether the internet is connected properly or not by troubleshooting and  LAN connectivity by verifying correct IP gateway and subnet mask in IPV4 section of properties of ethernet connection. In other case if the Error is 404 it means that the page is not appropriate or has been removed from the server Ill check the URL is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the Bluetooth speaker and change the mode to BT.
2. open Bluetooth of the mobile and pair it with the speaker.
3. once the speaker is paired it will automatically connected to the phone.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener of problems and try to solve the problem in a quick manner.
I have knowledge of the hardware as well as software on application level.
I can handle networking problem also.
Since I am an electronics engineer I can understand the problems very quickly and solve it in one go.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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