Subject: Tech Support Candidate - Navneet kumar Navneet
From: Navneet kumar Navneet <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 02:29:38 -0500

| | Tech Support Test

Name | Navneet kumar Navneet
E-mail | [email-masked]
Phone Number | (+91) 7903446136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Sap extranet plc logic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Krishna maruti limted | Engineer | Working now | 26500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In this Case I checked my PC network comminaction status if this right than I checked my browser if this also OK than I go to troubleshoot network diagnosis option and run this after finishing restart my PC and I Hope problem solve
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First give the power on speaker and select Bluetooth mood and open phone Bluetooth and scan the device after this process my phone Show this device name and next step pair the phone to speaker now my phone is connected to speaker
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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