Subject: Tech Support Candidate - vipin mishra
From: vipin mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 01:03:15 -0500

| | Tech Support Test

Name | vipin mishra
E-mail | [email-masked]
Phone Number | (91) 8840029912
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
mail server and AD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wipro ltd. | Administrator | | 16
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we have to check our internet connectivity and get IP Address.
If its connected then check Local host entry and proxy address(if required for our infra ).

and also clear browser Chache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to control panel and click devices and printers and click add a device and click add bluetooth device.
after search click pair on available devices.
ok

What according to you makes you a good candidate for customer service or technical support job?

He must have technical background and good communication skills.
He must be responsible for handling P1 issues .
As I.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |