Subject: Tech Support Candidate - ANAND SINGH
From: ANAND SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Dec 2020 00:01:48 -0500

| | Tech Support Test

Name | ANAND SINGH
E-mail | [email-masked]
Phone Number | (+91) 7696015506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BADARPUR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
REMORT SUPPORT

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WEBTEL ELECTROSOFT PVT LTD | RELATIONSHIP | | 24000
Previous Employer 1 | VITAL INFOSOLUTIONS | CUSTOMER CARE | 29-FEB-2016 | 18000
Previous Employer 2 | DigiCall Teleservices Pvt. Ltd. | CUSTOMER CARE | 31-AUG-2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check that my Computer system is properly connected to the Internet or not . Then Fix the connection issue before proceeding.

Secondly, i will check website URL spelling is correct or not. if it is right then i will try to restart browser.

Thirdly, I will Check in another browser if the Website(www.ndtv.com) is Down for Everybody or Just Me Only.

Lastly, there are so many common technical errors in which websites does not load like user side error such as ( Outdated browser issue, cache issue, authorization and permission issue) and server side error ( internal server , HTTP error and service Unavailable .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First Switch on Bluetooth Speaker
2. Second Tap On Bluetooth function Setting in Mobile Phone.
3. Bluetooth Speaker Device Name (Brand) will be shown in your Mobile phone Bluetooth setting.
4. Click on Bluetooth Speaker Device Name In Mobile phone to connect automatically If device is Paired.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |