Subject: Tech Support Candidate - Mithlesh Kumar
From: Mithlesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 21:51:41 -0500

| | Tech Support Test

Name | Mithlesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9911677657
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Hardware and software related issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Process executive | Working | 15403
Previous Employer 1 | wipro limited (progressive infovision pvt ltd) | Desktop Support Engg. (DL2) | 8 Jun 2019 | 9635
Previous Employer 2 | Silicon comnet pvt. Ltd | Desktop Support Engg. (DL2) | 14 april 2018 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check, ulr correct or not.
2.check LAN cable connected both side port- system or LAN port.
3. LAN/Network connectivity is working then check proxy applied or not, in network.
4. Check and applied interner browser policy eg. SSL , TSL etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Its all about condidate attitude in addition to condidate academic qualification,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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