Subject: Tech Support Candidate - Girishchandra Dwivedi
From: Girishchandra Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 10:41:36 -0500

| | Tech Support Test

Name | Girishchandra Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 9820796987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Analyst | Still working | 29565
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check whether users entered url is correct or not.
2. W will check whether ping is going on or not i.e open CMD and type ping google.com to check whether ping is passing or not
Then ping to DNS server.
3.We will delete cookies and reset the IE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we will on bluetooth of speaker.
2.Then we will connect bluetooth speaker via mobile bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1.We should hear customer issue carefully and understand the issue.
2.should be polite.
3.Polietly speak to customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |