Subject: Tech Support Candidate - Mritunjay Mishra
From: Mritunjay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 10:16:36 -0500

| | Tech Support Test

Name | Mritunjay Mishra
E-mail | [email-masked]
Phone Number | (+91) 8802101266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device.
2. Check internet connection is work.
3. Check if the Website is Down for Everybody
or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First open phone settings.
2. Then select bluetooth option.
3. After that search a speaker name.
4. And Last option pair the speaker.

What according to you makes you a good candidate for customer service or technical support job? | First listened the customer query after that give a solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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