Subject: Tech Support Candidate - Akshita Sharma Akshita
From: Akshita Sharma Akshita <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 09:06:59 -0500

| | Tech Support Test

Name | Akshita Sharma Akshita
E-mail | [email-masked]
Phone Number | (+91) 7018586690
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Network security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orange business services | Change specailist | After 2 months | 38000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I tried below steps -

1. I tried to access URL in different browsers but was not able to access this link .
2. I tried to clear my cache and cookies and still facing same issue .
3. I was reciving error code 404 .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Kindly find below steps -
1. Power on your bluetooth speaker and will ask for bluetooth pairing
2. Mobile phone - go to settings - bluetooth - use option ON .
B)  search for your bluetooth device name and press it .

Your mobile phone will connect to bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | I am working as a change management specialist where I have to manage customer as well as technical team . My main focus is to always fulfil customer expectations and keep them happy and secondly i have technical knowledge to share technical details with team and review the requests done by technical team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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