Subject: Tech Support Candidate - Sahil Shekhar
From: Sahil Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 08:52:21 -0500

| | Tech Support Test

Name | Sahil Shekhar
E-mail | [email-masked]
Phone Number | (+91) 9661211310
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qles Technologies Pvt. Ltd. | Manager - Customer Sucess | Working | 15000
Previous Employer 1 | Word Technologies Pvt. Ltd | Senior sales Support Executive | Promoted |
Previous Employer 2 | Genius Consultant | Tech Support L1 | 30-01-2018 | 10500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will check Internet connectivity.
2.I will clear caches & History
3.Restart the Browser
4. Will try opening on other system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth in Device
2. Switch on Bluetooth in Mobile phone
3. Search the device
4. Pair the device
5. Play

What according to you makes you a good candidate for customer service or technical support job?

Work timelessly to resolve customer’s problem to their satisfaction, which resulted in loyal customer base and Increase Company’s positive reputation.

Respond to customers email to provide service within standard response time set by company.

Design and setup workstation for staff, including hardware, Software and required accessories.

Made sure customer felt appreciated and encouraged their continued support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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