Subject: Tech Support Candidate - Naveen Kumar
From: Naveen Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 08:48:31 -0500

| | Tech Support Test

Name | Naveen Kumar
E-mail | [email-masked]
Phone Number | (91) 9654432405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intallis services | Technical support Engineer | March | 40000
Previous Employer 1 | Coligent technologies | Team lead | 2017 | 35000
Previous Employer 2 | Radical Minds | Technical support Engineer | 2015 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if the computer is connected to internet. If not connect it and hence the problem solved. Else if the system is connected to internet then will check if it is able to open other websites. If other websites are opening then will run a 'Ping' for ndtv.com . If successful then will try other options. The troubleshooting then can go in many directions depending upon outcome.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the blutooth speaker, Turn on the blutooth on the phone search of the device and tap on it to get connected. Once paired successfully it's ready for use.
What according to you makes you a good candidate for customer service or technical support job? | I have a total of 5 years of experience in the same field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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