Subject: Arabic Language Test - Muskan Rao
From: Muskan Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 08:36:57 -0500

| | Foreign Language Screening Test

Name | Muskan Rao    /  (63981) 50859    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am I went through the whole problem you have faced and we are extremely sorry for the inconvenience you had. You can forward me the number from which you've recieved the call and we will look upon the matter. Your respect and your convenience is our priority. Let me go through the whole thing and will surely come up with the best for you. Your order with id 9643039489 will be delivered to you at your doorstep with proper care within 24 hours. Customer's like you are precious for us. Our team will surely help you out in this.

Thank you for contacting us. You can contact us back again for any further query. Hope you have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir/ma'am we are extremely sorry for all the inconvenience you had. Maybe because of some issues your order must be late but we are sorry for that. A valuable customer like you are precious for us. I request you to just wait for a while so that i can go through the color you have selected and the color you have recieved. Our delivery man will soon come to you for the return of the product in 24 hours and will deliver you the same color which you have ordered.

Your respect and convenience is our top most priority.

Thank you for contacting babyshop. You can again contact us back if needed will surely come up with the best for you.

Hope you have a great day ahead.

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