Subject: Tech Support Candidate - Vijit Jain
From: Vijit Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 06:32:07 -0500

| | Tech Support Test

Name | Vijit Jain
E-mail | [email-masked]
Phone Number | (91) 9711927358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JCDM | Tech support exe | Currently working | 50k
Previous Employer 1 | Ienergizer | CC exe | Sep 2019 | 33-34k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check is the error only coming in that particular website or in other website also. Now if problem coming only on that website which means there might be an issues with the website. Now if problem or error coming on all website I will check my internet . Will check modem or router that all three lights are running properly or not ,If not working, I might go head and reset the modem. Depending on all this I will move further.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Can't write down the exact steps to connect Bluetooth speaker with mobile phone but firstly to connect Bluetooth speaker with mobile phone we need to turn on Bluetooth in both device and there after need to follow the  required steps according to device to device
What according to you makes you a good candidate for customer service or technical support job? | Not only I have worked in technical support I have worked as a sales and customer executive also. So I can say that I pose all the necessary experience and knowledge which required for good customer service executive or technical support executive
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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