Subject: Tech Support Candidate - Rajendra kumar
From: Rajendra kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 03:14:08 -0500

| | Tech Support Test

Name | Rajendra kumar
E-mail | [email-masked]
Phone Number | (91) 7589095797
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Block B, Sector 62, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Virtual Employee Pvt LTd | Chat support | 20/March/2020 | 22k
Previous Employer 2 | E net systems India Pvt Ltd | Sales executive | May/2017 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* I'll check the internet connectivity.
* I'll refresh the browser.
* I'll check the domain spellings.
* I'll check my fireball and proxy software.
* I'll check the browser compatibility of the website.
* I'll contact to my Internet service provider for this issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Firstly, i'll start the Bluetooth of both devices.
* Then, i'll search the available device in the mobile.
* I'll make a pairing connection with the speaker's Bluetooth and with the phone's Bluetooth.

* Now, the device is ready to use.

What according to you makes you a good candidate for customer service or technical support job?

I have 4-years of experience in the customer service, and I have an experienced to resolve the customer's concerns immediately. So, i feel that i'm a good candidate for this position.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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