Subject: Arabic Language Test - Ibrahim Adam
From: Ibrahim Adam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 03:13:20 -0500

| | Foreign Language Screening Test

Name | Ibrahim Adam    /  (+91) 7678129919    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings from Babyshop Team
Thank you for taking time out to share your feedback.

We profoundly regret to hear about the inconvenient experience that you had with us. Mediocre services are not acceptable. I wholeheartedly understand your grievances and genuinely you have our sincerest apologies, we take pride in providing our customers with high quality and well-timed services. We value your feedback and patience and we assure that we will take the necessary measures to adress your concerns and we will make sure that our delivery team is on time and I will bring your complaint to our management's attention and will get back you soon.

Sincerely
Adam
Customers service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
Thank you for reaching us out and taking time to forward your feedback to us.

We wholeheartedly regret hearing about your inconvenience with our support team and the delayed delivery schedule. We value our customers and their feedback as our aim is to ensure customer satisfaction and we prioritize
punctual delivery schedule.
We apologize for your regrettably unsettling experience and we will use your feedback for enhancing our services and customer satisfaction.

We will get back to you soon and adress your situation.
Adam
Customer service representative
Sincerely,

| |