Subject: French Language Test - Somil Gupta
From: Somil Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 02:49:42 -0500

| | Foreign Language Screening Test

Name | Somil Gupta    /  (91) 9675711458    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ma'am

Thanks for writing to us and sharing your concern.

I have checked the details and found that the order is placed  and your Order id:964303948  and we are extremely apologize for this as I can see your order is delay   ma'am don't worry your case is already highlighted to our escalation department wait for 24 hours  will provide you the proper solution   according to your current status.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi ma'am

Thanks for writing to us and sharing your concern.

We are extremely apologize for rude behavior.   I can understand your anger  don't worry  ma'am  we will take strict action against  your case. As I can see your case is already highlighted to your escalation department. So wait for 24 hours our team will get back to you .

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