Subject: French Language Test - RUPAL Mishra
From: RUPAL Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 02:13:49 -0500

| | Foreign Language Screening Test

Name | RUPAL Mishra    /  (0) 9999153476    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings from babyshop.com . I am very sorry for the trouble caused to you and I completely understand that this is not what you expected .

I will take this matter further and get in touch with the courier team regarding the irresponsible beahavior exhibited by the courier person and will make sure that he apologises to you for the same.

I know its very frustrating awaiting an item ordered by you and I will try my level best to coordinate with the team and getting the order delivered within the next 24 hours.

Kindly give us one last chance to prove ourselves better as you are one of our most valuable customer and we are literally nothing without the our customers and the love that they shower upon us.

Thanks and Regards
Rupal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

I completely understand what you have gone through and apologize to you for the rude demeanour exhibited by the support team.

I have grasped what the situation is and understand that you ordered a different color and got delivered a different one.

Please be assured that I would definitely take this forward and make sure that the support team person apologizes to you and that you will definitely be getting your order as soon as possible for future deliveries as well.

Kindly give us one more chance to serve you better.

Regards
Rupal Mishra

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