Subject: Tech Support Candidate - Ashish Maurya
From: Ashish Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 7 Dec 2020 01:29:11 -0500

| | Tech Support Test

Name | Ashish Maurya
E-mail | [email-masked]
Phone Number | (+91) 9911736092
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chhatterpur New delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Smartphone

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RJIO | Senior executive | Working | 25000
Previous Employer 1 | IQor | Senior engineer | Nov2015 | 15000
Previous Employer 2 | Intarvo technology | Quality assurance | May2014 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will go with below mentioned steps.
1-Check connectivity to the system
2-Time and date should be corrent to use any globle content
3-will check that the website having access to external users
4-will try using IPV4 address of website
5- cross check may the website is down or can be accessed by other systems or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on bluetooth of handset
Power on the bluetooth of speaker device and put it on searching mode.
Open handset bluetooth setting and search for nearby device
Will popup the device name on the screen.
Click on the speaker bluetooth device name and pair it.
After successful pairing will show the connection successful message
You can recheck the connection under paired devices options.
You all go...Play sounds

What according to you makes you a good candidate for customer service or technical support job?

Thease below mentioned points makes me super effective and fast problem solving in Customer service.
1-Listining to Customer Query
2- Do not interrupt in between when Customer saying their issues
3-Make a quick note of Customer Query
4- go though the all querty and solved one by one
5-take a close lookup with Customer and  ask to recheck what the issue he raised..is resolved or not
6-after user feedback close the open case with Customer feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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