Subject: Tech Support Candidate - Surya Singh
From: Surya Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 23:43:06 -0500

| | Tech Support Test

Name | Surya Singh
E-mail | [email-masked]
Phone Number | (+91) 8383960062
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Provana India Pvt Ltd | Process Analyst | 30/03/2020 | 12500
Previous Employer 2 | Yakult Danone India Private Limited | Administrator | 21/10/2020 | 17000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first I will check that Lan wire connect properly after that i will check on router that the lan light is flashing or not. If its not, then i will call our ISP regarding this problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At first switch on our speaker and turn on its bluetooth mode and then on our phone on bluetooth connectivity and go to pairing. There you can see a specker device is showing. Select that option it will auto pair with speaker bluetooth. Now it's ready.
What according to you makes you a good candidate for customer service or technical support job? | Yea, because to handle any customer it requires patience. And i have that level of patience. I am also a very fast learner so if there is any thing that i don't know. I know know to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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