Subject: Tech Support Candidate - Deep Chandra
From: Deep Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 23:42:48 -0500

| | Tech Support Test

Name | Deep Chandra
E-mail | [email-masked]
Phone Number | (+91) 9956068412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E2E Network | Linux L2 | | 36 K
Previous Employer 1 | Wipro | Linux L1 | | 22
Previous Employer 2 | Hp | Customer support engineer | | 12

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.) Firstly checked local user internet working or not.
2.) Second we can check what is the proxy setting we are using.
3.) Third, we are able to ping Ndtv site. if able to ping but not open in browser then we will try to open Different browser and make entry in DNS configuration file.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth in speaker and mobile also after that we will see the bluetooth name in mobile and will be pair
What according to you makes you a good candidate for customer service or technical support job? | I have a good learner and smartly satisficed to customer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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