Subject: Tech Support Candidate - Javed Iqbal Khan
From: Javed Iqbal Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 12:24:59 -0500

| | Tech Support Test

Name | Javed Iqbal Khan
E-mail | [email-masked]
Phone Number | (91) 7503279465
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jamia Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Matrix Cellular International Service | Sr Executive | 31st Oct 2020 | 29800
Previous Employer 1 | Coraza Technology | Brand Expert | July 2016 | 17210
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check the errors which are showing on the browser page.
I will check the url name it should be correct.
I will check the internet connection LAN or Wifi.
I will clear browser cooking and history.
I will open the same url in other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker.
Turn on the bluetooth on mobile and scan the available bluetooth devices.
Tap on the bluetooth device and pair them.

What according to you makes you a good candidate for customer service or technical support job? | I have got knowledge and experience from the past job. Besides, I have my personal experience that makes me suitable for this post.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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