Subject: Tech Support Candidate - Rajdeep Gupta
From: Rajdeep Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 6 Dec 2020 11:05:57 -0500

| | Tech Support Test

Name | Rajdeep Gupta
E-mail | [email-masked]
Phone Number | (+91) 8933870728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 58, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | MSM | September 2020 |
Previous Employer 2 | Onicra | Executive | November 2019 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,
I will check whether the problem is with the website or the internet connection.
Secondly, I will check the internet connection properly and incase of the network issue i will contact my ISP or else i will turn off my device and see whether it works or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker
Turn on the bluetooth visibility.
Open bluetooth on your phone.
Scan for available bluetooth network.
Connect to the bluetooth speaker
Start playing.

What according to you makes you a good candidate for customer service or technical support job? | Helpful and Knowledgeable guy
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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